Troubleshootling
Clear APP Data OR Cache on Firestick
Uninstall APPs
Clear APP Data OR Cache on ANDROID
WEEKLY Maintenance & BEST Practice (MOST IMPORTANT) Fixes 99% of issues
Check Connection Status Firestick
Internet Companies SLOWING / THROTTLING Connections to service & VPN Usage
Change DNS on Firestick
Having Issues? DO THIS IN SEQUENCE
How to Clear App Data Firestick
Press and HOLD microphone button and say Settings
Select Settings
Select Applications
Select Manage Installed Applications
Select the App you want to clear DATA for
select Clear DATA (this removes app data NOT app)
select Clear DATA AGAIN
How to Clear App CACHE Firestick
Press and HOLD microphone button and say Settings
Select Settings
Select Applications
Select Manage Installed Applications
Select the App you want to clear CACHE for
select Clear CACHE (this removes app CACHE NOT app DATA)
select Clear CACHE AGAIN
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Uninstall App on Firestick
Press and HOLD microphone button and say Settings
Select Settings
Select Applications
Select Manage Installed Applications
Select the App you want to Uninstall
select Uninstall
Uninstall App on Android
Select Settings App on Device
Select Apps
Select the App you want to Uninstall
Select Uninstall
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How to Clear App Data Android
Select Settings App on Device
Select Apps
Select the App you want to clear DATA for
Select Storage
select Clear DATA (this removes app data NOT app)
select Clear DATA AGAIN
How to Clear App CACHE Firestick
Select Settings App on Device
Select Apps
Select the App you want to clear CACHE for
Select Storage
select Clear CACHE (this removes app CACHE NOT app DATA)
select Clear CACHE AGAIN
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WEEKLY Maintenance & BEST PRACTICE (MOST IMPORTANT) Fixes 99% of issues
PLUG OUT FROM Power The WIFI Router
PLUG OUT FROM Power Any WIFI Extenders
PLUG OUT FROM POWER The Device
Plug In the Router to the power and WAIT for internet to FULLY return
Plug In any wifi extenders and WAIT for the Internet to FULLY return
Plug in the Device and wait for it to BOOT up.
The ABOVE is the FIRST THING you SHOULD do BEFORE you seek ANY help
BEST PRACTICE - PLUG OUT or POWER DOWN the Device EVERY NIGHT
BEST PRACTICE - Device within 10feet of the router with NO walls etc
BEST PRACTICE - Replace Device if older than 2yrs
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Check Connection Status Firestick
Press and HOLD Microphone Button and say Settings
Select Settings
Select Network
Select the Wifi you connected too
Press the Play Button
If the connectin is a 5g then Forget that network and connect to a 2.4g IF ONE AVAILABLE
The TOP STATUS has to be VERY GOOD, Anything less use extenders or simular to get it to VERY GOOD
BEST PRACTICE - Device within 10feet of the router with NO walls etc
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Internet Companies SLOWING / THROTTLING Connections to service & VPN Usage
BY LAW Internet suppliers are supposed to block or slow / throttle connections to services.
VPN will help to combat this so is HIGHLY recommended and SHOULD BE USED 100% of the Time.
FREE VPN is available in EVERY service app.
NOTE - Netflix or YouTube Working is NOT a sign its not your Internet Provider or Connection thats the Issue
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Change DNS settings on Firestick
1. Go to Settings -> My Fire TV -> About -> Network and make a note of all the settings there (taking a photo with your phone is an easy way to do this).
2. Go to Settings -> Network and select your Wi-Fi network. Click the remote's menu button (☰) to forget this network.
3. Click on the connection again and enter your network password (SSID). Instead of clicking Connect, click Advanced.
4. Enter the "IP address"... (from Step 1)
5. Enter the "Gateway" values (from Step 1)
6. Enter Network Prefix Length
enter 24 if the Subnet Mask value you noted in Step 1 was 255.255.255.0,
or 32 if the "Subnet Mask" value was 255.255.255.255.
For any other Subnet Mask values, send me a pic from step 1
7. Enter the primary (DNS 1) 1.1.1.1 and secondary (DNS 2) DNS settings. 8.8.4.4
8. Next and Connect
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Having Issues? DO THIS IN SEQUENCE
After EACH step try channel again
1. DO WEEKLY Maintainence above NOW (MOST IMPORTANT)
2. Open App and CONNECT VPN by following Instructions for the app you are using
3. Make sure you have the VLC Player Installed from the Device app Store
4. Clear App DATA and login again
5. Check your Account is NOT expired
6. Check Username and Password is Correct
7. Check Connection status
8. Check Connection Speed IN SERVICE APP ON DEVICE (Not seperate APP or ON SEPERATE DEVICE)
9. Try NEWER APP (if available)
XCIPTV if 2yrs old device
Sky Purple if device is 2yrs or less
Sky Glass if Device is 1yr or newer
Smarters IS available for ALL Devices BUT DIFFICULT setup to use VPN
10.Factory reset device (LAST RESORT)
11.Change DNS settings on Firestick
12.Replace Device ESPECIALLY if older than 2yrs
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